Terms & Conditions
- Digital Biology Shastra provides a structured refund policy tailored to various types of products purchased on its platform. The policy outlines procedures for refunds based on different circumstances, primarily focusing on the method of payment and the status of the product.
Refund Timeline
- If payment is made through a Credit/Debit Card, Net Banking, or Third Party Wallet, customers can expect to receive their refunds within 5 to 7 working days after the return is processed2.
Conditions for Refunds
- Refunds are generally processed only after the returned product has been received by the seller 3. It is crucial for customers to ensure that products are returned in an unused and undamaged condition, along with all original packaging and accessories, to avoid any issues with the return process35.
Categories of Refunds
- Different product categories may have varying conditions for refunds. For instance, products bought under the “Try & Buy” policy can be returned within seven days for a refund, though only one replacement is permitted under this policy5. In contrast, other categories may have different return windows, such as 10 days for certain lifestyle and furniture items
Refund Process
- To initiate a refund, customers must log into their Tara Fire account, navigate to the “Orders” section, and select the product they wish to return. They must then choose a reason for the return, which could include options like defective product, wrong item delivered, or dissatisfaction with the product5.
Communication and Tracking
- Customers will receive notifications via email and SMS regarding the status of their return request and refund process 7. They can also track the status by visiting the “My Account” section on the Digital Biology Shastra platform5.
Conclusion
- Overall, Tara Fire refund policy is designed to be customer-friendly, facilitating easy returns and ensuring that consumers are satisfied with their purchases. Understanding the specific categories and conditions applicable to your purchase is essential for a smooth refund experience.